Frequently Asked Questions

 

About Our Website:
Is listing free?
Are there any fees for using EquipmentButler.com?
How do I list my equipment?
How do I place a bid?
What types of auctions are used on EquipmentButler.com?
What is a reserve price?
What is the Buy Now price?
What are the Seller's Responsibilites?
What are the Buyer's Responsibilities?
How does the inspection process work?
How does the shipping process work?
 
Browsing and Searching
How do I find machines?
How do I use the basic search feature?
How do I use the Advance Search Feature?
How do I ask a seller a question?
 
Creating and Maintaining an Account
How do I create an account?
How do I add images to my listing?
I just created a listing and found an error. How do I make changes?
Why can't I edit a listing?
How do I cancel a listing?
How do I delete a listing?
 
Quick Links
Create an account
Fee Schedule
Terms and Condition

 

 

About our Website
 
Is listing free?
Yes, listing your machinery for sale is absolutely free!
 
Are there any fees for using EquipmentButler.com?
Sellers pay 10% commission of the final sales price; Buyers pay 2.5% buyer’s premium of the final sale price.  Service fees may also apply for arranging logistics.  For further detail, please review our fee schedule.
 
How do I list my equipment?
All sellers must first be registered to the website.  Not registered?  No problem, Click here to register now. 
 
How do I place a bid?
All buyers must first be registered to the website.  Not registered?  No, problem, Click here to register now. 
 

What types of auctions are used on EquipmentButler.com?

  1. Auction:A Traditional Auction listing allows you to sell items to the highest bidder.
  2. Dutch Auction:A Dutch Auction is another name for a multiple item auction. For example, if you have 5 machines that are exactly the same and you want to sell each one separately, then use the Dutch auction format.  When there are multiple buyers for a Dutch auction, the item’s final cost is the lowest successful bid by the highest bidders.
  3. Fixed Price:   A Fixed Price listing does not allow bidding. The seller specifies the only acceptable price for the item(s).
 
What is a reserve price?
The Reserve price is the absolute minimum dollar amount the Seller will accept for an item. Buyers are notified after placing their bid if it is below the Reserve price.
 
What is the Buy Now Price?
The Buy Now price is the price the seller is willing to immediately accept for the item.  The feature allows instant purchasing at the indicated price. 
 
What are the Seller's Responsibilites?
  • Seller will sell at the final price.  No price discount or price increase will beallowed.  In the event the price changes from the final sale price, the buyer retains the right to refuse the purchase of the machinery.
  • Seller agrees to pay EquipmentButler.com the 10% commission based on the final sales price.  For further details, please review our Fee Schedule.
  • Seller must ship the item or disclose shipping details to the buyer upon confirmation that EquipmentButler.com has received payment.
  • Seller is responsible for any Local, State, or Federal taxes.  Seller is also responsible to comply with any applicable laws.
 
What are the Buyer's Responsibilities?
  • Buyer agrees to purchase the machinery at the final price.
  • Buyer will make payments only through EquipmentButler.com.  Direct payment to the seller will result in termination of account.  EquipmentButler.com retains the right to pursue legal action.
  • Buyer agrees to purchase the item at the final sales price.  In the event the buyer refuses to pay the final sales price, the seller retains the right to refuse the sale of the item to the buyer.
  • Buyer agrees to pay EquipmentButler.com the 2.5% buyer’s premium based on the final sales price.  For further details, please review our Fee Schedule.
  • Buyer is responsible for any Local, State, or Federal taxes.  Buyer is also responsible to comply with any applicable laws.
 
How does the inspection process work?

After the buyer has been notified of successfully winning an auction, he or she has the right to inspect the machinery within seven (7) business days.  If the inspection does not occur within this allotted time, the buyer waives the right for inspection.  During the inspection, the buyer retains the right to refuse the purchase of the machinery.  Otherwise, the sale is final.

If the seller does not allow inspection of the machinery, this should be noted on the description.  Otherwise, it is assumed that inspections are allowed.

 
How does the shipping process work?

Unless otherwise stated in the listing of an item, the buyer is fully responsible for the costs involved in removal, loading, shipping, and other services related to logistics of shipping the item(s).  EquipmentButler.com is not responsible for any costs related to shipping of an item.

 

Browsing and Searching
 
How do I find machines?
You can search for items on the Home Page or browse items by category.  If you wish to bid on an item or list your item for sale, you must create an account. 
 

How do I use the basic search feature?
Basic Search is accessible from both the Home Page and Browse.   Follow these instructions?

  1. Enter Keywords, Item #, or Username
  2. Select appropriate search parameter
    1. Title & Description
    2. Item #
    3. User
  3. Click "Search" button
 

How do I use the Advance Search Feature?
The Advance Search feature is accessible by clicking the "Advanced Search" button on the Home Page. 
The following options are available for the Advanced Search:

  • Load Saved Search:  Use a previously saved search.
  • Category:  Select a specific item category or "All Categories."

Follow these instructions for using our Advanced Search Feature:

  1. Enter Keywords or Item #. To search Title & Descriptions check the appropriate box. The following options are available for keyword search:
    1. All of these words
    2. Any of these words
    3. Exactly these words
  2. Item Options.  Used to search custom item fields. Example: Model # of the machine
  3. Refine Your Search.Reduce the number of search results by setting specific searchable properties.
    1. Price Range
    2. Start Date
    3. End Date
    4. Words to Exclude
    5. Listing type
      • Fixed Price
      • Auction
      • Dutch
    1. Listing Options
      • Completed
      • Buy Now! only
      • No Reserve only
      • With Pictures only
  1. Display Format.  How to organize the items your search returns:
      • Items Ending First - Items with the least amount of time left first.
      • Items Ending Last - Items with the longest amount of time left first.
      • Newest Items First - Items with the most recent start date.
      • Oldest Items First - items with the oldest start date.
      • Lowest Price First
      • Highest Price First
      • Most Bids First
      • Least Bids First
      • Alphabetically
      • Reverse Alphabetically
  1. Press "GO" to activate Advanced Search.
 

How do I ask a seller a question?
At the bottom of every listing there is a "Comments" section where you can ask the Seller a question, or view previous questions from other users.

  1. Browse to the listing.
  2. Click the text "Ask the seller a question." This will take you to a Contact User form.
  3. Login to your account.
  4. Enter your message.
  5. Click "Send" button.

 

Creating and Maintaining an Account
 
How do I create an account?
Click on the button “Register” to create an account or click this link for specific instructions: Instructions on creating a new account!
 

How do I add images to my listing?
You can add images when you list an item. You can also edit a listing to include additional images. Please note that images must be in .jpg or .gif format.

To upload an image (from the 'Sell an Item' form):

  1. Click "Browse"
  2. Locate the image file on your computer
  3. Select the file name
  4. Click "Open"

To change an image (from the 'Sell an Item' form):

  1. Check the box marked "Delete"
  2. Click "Browse"
  3. Locate the image file on your computer
  4. Select the file name
  5. Click "Open"

The images that you choose for your listing can be interchanged. If you do not like the original image order, you can rearrange them by changing their sequence number.

 

I just created a listing and found an error.  How do I make changes?
To edit a listing:

  1. Login to your account
  2. Access your My Account/My Auctions menu
  3. Select the "Selling" tab
  4. Select [edit item]
  5. Make changes to available fields
  6. Click the button "Save Changes"
 

Why can’t I edit a listing?
Please note that listing information can be edited only if:

  • Auction and Dutch Auction - The item has received 0 (zero) bids
  • Fixed Price Listing - 0 (zero) items have been sold

If a listing has received bids or one of multiple items has sold, the following changes can be made:

  • The Seller can append a note to the item description
  • Listing Options can be added
 

How do I cancel a listing? 
There are two ways to cancel an active listing. You can:

  • End the listing early OR
  • Delete the listing

To End a listing early (immediately):

  1. Login to your account.
  2. Access your “My Account/My Auctions” menu.
  3. Select the "Selling" tab.
  4. Select [edit item].
  5. Scroll to the bottom of the Edit Item page.
  6. Type the word "End" into the appropriate text field.
  7. Click the button "End Early".
 

How do I delete a listing?
To Delete a listing (immediately):

  1. Login to your account.
  2. Access your “My Account/My Auctions” menu.
  3. Select the "Selling" tab.
  4. Select [edit item].
  5. Scroll to the bottom of the Edit Item page.
  6. Type the word "Delete" into the appropriate text field.
  7. Click the button "Delete Item".

Last modified: September 28, 2006.